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General Overview

The Field Service Technician will be responsible for supervising the installation of the company’s equipment in the field, providing start-up, testing, and training services in the field, performing inspection and preventive maintenance services for equipment in the field, troubleshooting repairing and assisting with upgrades on existing equipment in the field.  Work will include extensive travel, both within and outside of the United States.

Responsibilities

• Equipment Installations – Supervise and/or perform the assembly and installation of new or rebuilt capital equipment and provide startup, testing and training services in the field.

• Equipment Maintenance – Perform inspection and preventive maintenance services.

• Equipment Service – Troubleshoot and repair equipment in the field as needed.

• Equipment Upgrades – Assist in the upgrading of existing equipment in the field.

• Technical Support – Whether working at the company’s facilities or in the field, assist in responding to requests for technical support for the operation, maintenance, and servicing of customer equipment.

• Operation, Maintenance and Training Materials – Assist in the development or updating of equipment operation, maintenance and training materials related to the company’s products.

• Advanced Planning – Assist in the development of detailed installation and field service plans prior to going out in the field to prepare appropriate schedules, and better understand the rigging, material staging and resource requirements, relating to such activities.

• General Customer Assistance – Assist the Field Service Manager, the Project Manager and Engineering Manager in providing other services to the company’s customers.

• Reporting Requirements – Generate comprehensive daily field service reports in a detailed and professional manner.

Required Qualifications

• Minimum 5 years’ experience in technical support of industrial equipment.

• Minimum 5 years’ experience in assembly and/or service for large capital equipment projects.

• Experience with rigging and lifting equipment (overhead, gantry, and jib cranes, forklifts, etc.) required.

• Experience with welding and/or fabricating (MIG, TIG and/or Stick) required.

• Experience with general hand tools and large power tools and pneumatic tools required.

• Willing to be assertive while technically supervising the work of third-party contractors in the field to protect the company’s interests.

• Ability to read and understand technical drawings, specifications, and other documentation for large, moving equipment.

• Capable of operating with minimum supervision, strong problem-solving skills and strong verbal and written communication skills.

• Must be able to work well with people (colleagues, subcontractors, clients, etc.)

• Must hold a current driver’s license and be willing to travel; approximately 75% travel required.

Preferred Qualifications

• Associate’s Degree or Certification from Technical College preferred, but not required.

• Basic computer skills for reporting – Microsoft Office (Word, Excel, Outlook, OneNote, Teams, etc.)

• National Commission for the Certification of Crane Operators (NCCCO) Certification preferred.

• American Welding Society (AWS) Certification preferred.

• Experience with equipment foundation work (concrete, grout, form work, anchoring methods, etc.) preferred.

• Safe work practices – OSHA 10 or OSHA 30 certification preferred.

General Overview

The Sales Engineer will be responsible for reviewing and analyzing all of the technical information provided by the Customer, including but not limited to, technical specifications, shop layout drawings, rolling stock OEM maintenance procedures, equipment Operations and Maintenance manuals, mechanical assembly and detail drawings. The successful candidate will also be responsible for working closely with the design engineering team to generate a preliminary Bill of Material for the proposed equipment or aftermarket parts orders which will then be used to estimate the cost of the proposed equipment.

Responsibilities

• Estimate and propose new capital equipment with Class 1 freight railroads, major inner city transit authorities and construction general contractors
• Estimate and propose OEM and/or aftermarket replacement parts for existing equipment
• Manage individual list of proposals within the Customer Relations Management (CRM) software
• Assist with technical presentations for customers and/or consultants to communicate the features and the value-added benefits of our innovative equipment
• Compile and review all technical documentation from the customer that is required to propose machinery
• Generate technical specifications based on specific technical requirements provided by the customer
• Create proposal layout drawings for equipment in 2D using AutoCAD, DraftSight, or equivalent with input from engineering
• Build Preliminary project schedules (gantt charts) for budgeting engineering and subcontractor schedules
• Develop Preliminary Bill of Materials for proposed equipment for quoting and budgeting purposes
• Evaluate equipment specifications (pre-sale) to determine specification compliance; generate compliance matrices as needed for each project
• Generate full scope of supply document (post-sale) for proper hand-off from sales to project management
• Visit various customers’ facilities to gather necessary information to properly quote new equipment
• Manage the equipment database for parts and service for routine check-ins with each customer and facility
• Assist internal and external customers as needed with various tasks to support day-to-day business operations
• Approximately 25% travel may be required

Qualifications

• Bachelor’s degree in Mechanical, Electrical or Industrial Engineering/Engineering Technology required
• Minimum 5 years of experience required
• Proficient in Microsoft Office products
• Excellent interpersonal, communication and organizational skills
• Experience in quoting and estimating multi-million dollar contracts is a plus
• Experience with Customer Relations Management (CRM)
• Experience in the railroad industry is a plus
• Experience in construction management is a plus

General Overview

The Administrative Assistant will be responsible for assistance with order entry, quoting, purchasing, scheduling, shipping, invoicing, and etcetera. The successful candidate should have previous administrative experience within a manufacturing or construction environment along with Enterprise Resource Planning (ERP) software experience. The Administrative Assistant will also work closely with the Project Team to ensure that orders are fulfilled, services are scheduled, invoices are issued in a timely manner, expenses are entered and communication is flowing within the group.

Responsibilities

• Assist in the data entry for proposals within the Customer Relations Management (CRM) software
• Enter active job information into the ERP system once a Purchase Order is received
• Request and manage quotes for parts and materials as needed while relaying information to appropriate team members
• Manage the vendor database with Accounting and keep all contact information and activity up to date
• Complete credit application forms for new vendors and manage sales tax exemption certifications
• Assist with purchase orders to vendors and expedite to ensure on-time delivery is achieved
• Expedite domestic and international shipments of various parts to and from the Connecticut office
• Generate packing lists of parts for shipments and issue invoices to customers in a timely manner
• Work with Accounts Payable to resolve any unmatched receiving issues
• Work with Accounts Receivable to collect any past due payments on outstanding invoices
• Answer the phone and route incoming customer calls to the appropriate person, as required
• Complete expense reports and book travel accommodations for team members, as required
• Support the implementation of new programs, procedures, methods, and systems
• Assist internal and external customers as needed with various tasks to support day-to-day business operations

Qualifications

• 2 years of experience in a manufacturing or construction environment
• Associate or Bachelor’s Degree in Business Administration or similar field is preferred but not required
• Excellent communication, interpersonal and organizational skills
• Proficient technical computer skills in Microsoft Office, Adobe, and paperless processing are required
• Prior experience with MRP / ERP systems (SAP, Oracle, Jobscope, etc.) is required
• Ability to identify improvement opportunities and recommend change
• Must be highly motivated and self-driven with a proactive mind set